Since 2010, Transcapital NBFI has been following the Smart Campaign principles to safeguard customer rights. Our financial advisors apply these 7 principles in their daily operations:
- Deliver appropriate products and services – Offer financial products and services in a way that does not create difficulties for customers.
- Protect from over-indebtedness – Ensure customers are not burdened with excessive financial obligations.
- Transparency – Explain products and services openly and clearly.
- Clear pricing and costs – Provide customers with precise information about product or service costs and conditions.
- Fair and equal treatment – Serve customers with fairness and equality.
- Confidentiality and security of information – Protect the privacy and security of customer data.
- Address complaints – Pay special attention to receiving and resolving customer complaints promptly and effectively.
